Terms & Conditions

This is a translation for convenience; the German version is legally binding.

1. Scope

These terms apply to all orders placed on thejunglevault.com between Lucas Bohunovsky, The Jungle Vault, Frauenstiftgasse 5/1/11, 1210 Vienna, Austria (“we”) and you as our customer. For custom-built terrariums, the offer we send you applies in addition.

2. Conclusion of contract

The products shown in the shop are not a binding offer. By clicking “Pay” on the payment page you make a binding offer. The contract is concluded once your payment has succeeded; you receive the order confirmation by email. The contract languages are German and English. We do not store the contract text for you to retrieve; the details of your order are in the confirmation email.

3. Prices and payment

All prices are final prices in euro. As a small business under § 6(1)(27) UStG we do not charge VAT. The minimum order value is €30. Shipping costs are shown before you pay; from an order value of €200, shipping is free. Payment is handled by Stripe with the payment methods offered there and is due immediately.

4. Delivery and pickup

We ship parcels within Austria and to the EU countries offered on the payment page. Delivery usually takes 2 to 10 working days unless the product says otherwise. Live animals are not shipped through the online shop; you pick them up in Vienna by appointment. Shipping animals within Austria and to Germany can be arranged separately on request. If an item turns out to be unavailable after you ordered it, we tell you right away and refund any amount already paid.

The risk passes to you once you, or a person you named, have received the goods. The goods remain our property until paid in full.

5. Live animals and plants

We only hand over animals to people who can meet the keeping requirements of the Austrian Animal Protection Act and Animal Keeping Ordinance. We hand over animals to people under 16 only with the consent of their parents or guardians (§ 8 TSchG). You receive care information at handover. Plants are natural products; size and appearance may differ from the product photos.

6. Statutory warranty and guarantee

The statutory warranty of two years from delivery applies. If something is wrong, please contact us at contact@thejunglevault.com. A guarantee stated on a product applies in addition and does not limit your statutory rights.

7. Liability

We are liable for damage we cause intentionally or through gross negligence, and for personal injury. We are not liable to consumers for property damage caused through slight negligence, as far as the law allows. Claims under the Product Liability Act remain unaffected.

8. Right of withdrawal

As a consumer you can withdraw from the contract within 14 days without giving reasons. Everything about it is on the right of withdrawal page, and you can withdraw online here.

9. Final provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country in which they habitually reside. Claims against consumers resident in Austria are heard by the court of their place of residence (§ 14 KSchG).

Last updated: October 2026