Right of Withdrawal

This is a translation for convenience; the German version is legally binding.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, take possession of the goods. If you ordered several goods that are delivered separately, the period starts when you receive the last of them.

To exercise your right of withdrawal, you must inform us (Lucas Bohunovsky, The Jungle Vault, Frauenstiftgasse 5/1/11, 1210 Vienna, Austria, contact@thejunglevault.com, +43 677 62882778) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). The easiest way is our “withdraw from contract here” function; we confirm receipt right away by email. You may also use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. Live animals cannot normally be returned by post; the cost of an animal transport is estimated at a maximum of approximately EUR 100. You can also hand animals back to us in Vienna free of charge by appointment.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised, such as custom-built terrariums.

Model withdrawal form

If you want to withdraw from the contract, you can fill in this form and send it back to us.

To: Lucas Bohunovsky, The Jungle Vault, Frauenstiftgasse 5/1/11, 1210 Vienna, Austria, contact@thejunglevault.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*): ____
Ordered on (*) ____ / received on (*) ____
Name of consumer(s): ____
Address of consumer(s): ____
Signature of consumer(s) (only if this form is notified on paper): ____
Date: ____

(*) Delete as appropriate.